The strength of The UPS Store® network comes, in part, from the talented and dedicated associates at each retail location. The UPS Store franchises endeavor to be the best in every aspect of business by championing a culture of trust, teamwork, accountability, high expectations and open communication.
Be Your Own Boss: Open a The UPS Store
If you are looking for a business opportunity that can make a difference in your community as well as your life, then look no further than The UPS Store. With more than 4,300 locations nationwide, along with 30 years of franchising experience, we've learned that what works and can help you benefit from that knowledge. Learn more about how to become a The UPS Store franchisee.
This information is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided.
The UPS Store Retail Locations Job Descriptions
With approximately 4,800 The UPS Store retail outlets across the United States, Puerto Rico and Canada, our independently owned and operated locations are regularly looking to hire employees. To search for locations in your area, go to Locations tab to contact an individual center for job availability. Below is a list of typical job descriptions for our retail locations. The UPS Store associates are employees or independent contractors of the independently owned and operated The UPS Store franchisees and are not employees or independent contractors of The UPS Store. Inc., or UPS.
Responsibilities include managing the day-to-day operations of a retail location, opening and closing the center, managing the productivity and world-class customer service delivery of the team, monitoring cost control and expenses, providing weekly/monthly reports to the franchise owner. Requires outgoing personality, exceptional customer service skills and the ability to manage a team for peak performance in a retail-service environment. Other skills required are strong organizational skills, effective verbal and written communication skills, some accounting knowledge, good computer skills with knowledge of Internet applications, Microsoft Word and Excel; QuickBooks knowledge is a plus. Physical requirements include the ability to stand for several hours at a time and ability to lift 50-75+ lbs.
Center Customer Service Representative Primary responsibility is to deliver world-class customer service to customers. This requires strong interpersonal skills, effective oral/written communication skills and the ability to work well with others. Computer application knowledge, including Microsoft Office (Word and Excel), is recommended and may be required. Knowledge of Internet applications is preferred. Physical requirements include the ability to stand for several hours at a time and ability to lift 50-75+ lbs.
Careers at UPS and The UPS Store Headquarters
The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations. To view open positions at UPS and The UPS Store Headquarters go to www.upsjobs.com.