We know how important your gifts are. That’s a fact we don’t take lightly at The UPS Store®. Our Certified Packing Experts pack your gifts right and we stand behind our service. We promise.

The Pack & Ship Promise

If a participating location packs your item and ships it via UPS and that item is damaged or lost in transit, you’ll be reimbursed:

• The item’s value (subject to the lesser of actual value, replacement or repair cost per the UPS Tariff/Terms and Conditions of Service)
• The full retail price you paid for packaging materials and services, and
• Your cost for shipping (excluding Declared Value charges).

If you do not declare the value of the item at the time of the transaction and purchase Declared Value for that amount, your maximum reimbursement for the item’s value is $100.

The Pack & Ship Promise applies to packages:

• Packed by associates, and using only new materials purchased at, a participating location and
• Shipped, by the location that packed it, via UPS on the center’s UPS account to any domestic or international destination serviced by UPS.

The Promise does not apply to:

• Shipments processed through UPS.com or on your UPS account
• Customer-packed packages
• Items packed in materials provided free-of-charge by any carrier
• Items shipped via UPS Freight, UPS Supply Chain Solutions or any other carrier
• Items excluded or restricted from transportation by UPS or in violation of the UPS Tariff/Terms and Conditions of Service

Terms contained in the UPS Tariff/Terms and Conditions of Service apply.

How can I find a location that offers the Pack & Ship Promise?
Enter your ZIP code above to get location information for participating centers. Participating locations should also have a decal displayed next to their front door. Or call ahead and ask any center associate if that location offers the Pack & Ship Promise.

What do I need to do to have my packages protected by the Pack & Ship Promise?
Just take your item to a participating location and let our certified packing experts handle the rest. We will professionally pack and ship your item via UPS. You should know the value of your item to obtain Declared Value protection if the value of the item exceeds $100.

Does the Pack & Ship Promise cost extra?
No.

If I don’t purchase Declared Value on my item, how much will I be reimbursed?
You will be reimbursed up to $100 for your item (subject to the lesser of the actual value, replacement cost or repair cost per the UPS Tariff/Terms and Conditions of Service), the full retail price you paid for packaging materials and services, and your cost for shipping.

Are the charges for Declared Value reimbursed?
No. The fee you pay to have your package protected by the UPS Declared Value option will not be reimbursed.

How do I know if my package is protected by the Pack & Ship Promise?
Your shipment receipt (not sales receipt) will indicate that your package is protected by the Pack & Ship Promise, or ask an associate at the time of transaction.

What do I do if my package is lost?
If you believe your package is lost, please contact the location that shipped your package so that a tracking system search can be conducted. You’ll need to provide your receipt in the event of a claim, so please keep it.

What do I do if my package is damaged?
If your package was damaged in transit, please contact the location that shipped your package to report the damage. You’ll need to have your shipping receipt available, so please keep it. The recipient must retain the box and all packaging materials along with the item until you have received instructions from the center or the claims adjuster.