We Pack it. We Ship it. We Guarantee it.
The Pack & Ship Guarantee includes coverage for UPS® only.
Pack & Ship Guarantee
When you trust your packing and shipping needs to the certified packing experts at your local The UPS Store® location, peace of mind comes standard. That’s why the Pack & Ship Guarantee is available — an extra layer of protection that covers your shipment in the unlikely event of loss or damage, when packed by certified staff and shipped via UPS.
What is the Pack & Ship Guarantee?
If a participating The UPS Store® location packs your item using only new materials purchased at that participating location, and ships the package via UPS (on that participating location’s applicable UPS account) and that item is damaged or lost in transit, the Pack & Ship Guarantee provides reimbursement* for the value of your items (up to the declared value), the full cost of packaging materials and services, and the shipping fees (excluding declared value charges) if your shipment is lost or damaged while in transit.
Why Choose the Pack & Ship Guarantee?
- Comprehensive Coverage: Protection includes up to the declared value of your item, packaging materials and services, and shipping fees (excluding declared value charges).
- Hassle-Free Claims: If something goes wrong, let The UPS Store® location staff assist you through a straightforward claims process.
- Certified Packing Expertise: The certified packing experts at your local The UPS Store know how to properly pack items of all shapes and sizes to help prevent damage.
How Does It Work?
When you bring your items to a participating The UPS Store® location, the team of certified packing experts will professionally pack your shipment using new packaging materials purchased at that location. Once your item is packed and shipped via UPS using the store’s applicable carrier account, the Pack & Ship Guarantee automatically applies.
If your item is lost or damaged in transit, you’ll be eligible for reimbursement of:
- Up to the declared item’s value (subject to the lesser of the actual value, replacement cost, or repair cost)
- The full retail price you paid for packing materials and services
- Your cost for shipping (excluding Declared Value charges)
In the event of a claim, just return to the same location with your receipt and claim details — the location’s staff will guide you through the process and handle the paperwork.
Need to file a claim?
Visit https://online.upscapital.com/tccp
Important Note:
For UPS shipments, if you do not declare the value of the item at the time of the transaction and purchase Declared Value for that amount, your maximum reimbursement for the item’s value is $100. The Pack & Ship Guarantee does not apply to UPS shipments that are processed through UPS.com or on your UPS account, customer-packed packages, shipments packed in materials provided free-of-charge by any carrier, items shipped via UPS Freight, UPS Supply Chain Solutions or any other carrier, or items excluded or restricted from transportation by UPS or in violation of the UPS Tariff/Terms and Conditions of Service.
The Pack & Ship Guarantee does not apply to USPS:
- Shipments packed with USPS free packaging are not covered by Pack & Ship Guarantee.
- USPS.com shipments are not covered by Pack & Ship Guarantee.
- Items excluded or restricted from transportation by the USPS or in violation of the USPS Shipping Restrictions
To learn more about the Pack & Ship Guarantee or to get started with your shipment, visit your local The UPS Store location or contact us today.
Find Your Local Store
*Available at participating center locations. Restrictions and limitations apply. Items shipped by UPS are subject to UPS Tariff/Terms and Conditions.
theupsstore.com/guarantee-arbitration