Alternate Delivery Location

Package pickup at one of more than 4,500 locations when it's convenient for your customers.

Designate Shipments to The UPS Store

With the Corporate Retail Solutions Alternate Delivery Location program, a shipment may be directed to a designated The UPS Store® location rather than to the recipient’s primary residence or place of business. The recipient can then pick up the package at a time that is convenient.

This is an ideal solution if you have a mobile workforce or technicians that need to receive packages while they are on the road. It is also an excellent way for your customers to securely receive packages from you. This service is available to CRS clients through a contractual agreement.

Features and Benefits of The UPS Store Alternate Delivery Program


  • This solution gives your customers, employees, guests, clients, members, and/or other end users another option for receiving shipments from you, which is particularly important if they are not home to sign for them
  • Your customers, employees, guests, clients, members, and/or other end users can pick up their packages at their convenience


  • Packages are delivered to a secure, staffed location
  • Recipients must present identification or other information you require to pick up packages so you know your shipment will reach the intended recipient
  • Your customers and/or employees will receive a superior and consistent level of service and professionalism
  • You may choose to access all of The UPS Store locations or select just a few centers as designated delivery locations

How The UPS Store Alternate Delivery Location Works

  1. You determine which locations you want to use as alternate delivery locations
  2. Using the locator, you determine the closest center to the recipient and ship the package to that location and notify the recipient
  3. The package is delivered to the designated The UPS Store location
  4. The recipient presents the required identification or other information you require and retrieves the package at their convenience

Take the Next Step
Ready to find out how our Corporate Retail Solutions can be tailored to your specific business needs? Simply fill out the CRS Business Application to have one of our Account Managers contact you.

Frequently Asked Questions

Review some of the more common questions about our corporate retail solutions programs.

Email for any additional questions.