Our Customer Service Commitment
The UPS Store® is committed to providing world-class customer service to our retail customers. We are committed to providing personalized and professional solutions while supporting our core values.
The UPS Store Customer Service
Headquarters for retail The UPS Store locations in the US
Available Mon - Fri, 6:00 am to 5:00 pm PT
Call (800) 789-4623 or
Shop Online Customer Service
Support for shopping online at theupsstore.com
Available Mon - Fri, 5:00 am to 6:00 pm PT
Call (888) 843-8771 or
Have a question or comment for UPS?
If you are looking for support related specifically to UPS® and not The UPS Store franchise network, please call 800-PICK-UPS (800-742-5877) or contact UPS directly.
Something Extra™ Program
We want to hear from you! When you tell us about a great experience you had at The UPS Store, the franchisee and/or associate at that location will be nominated for The UPS Store Something Extra™ recognition program.