Main Content

Customer Service

Committed to world-class customer service.

Our Customer Service Commitment

The UPS Store® is committed to providing world-class customer service to our retail customers. We are committed to providing personalized and professional solutions while supporting our core values.

The UPS Store Customer Service
Headquarters for The UPS Store retail locations in the US
Mon - Fri: 7:00 am - 5:00 pm PT
Sat: 7:00 am - 4:00 pm PT
Sun 7:00 am - 4:00 pm PT.
Call (800) 789-4623

Filing a Claim
Sorry to hear you have experienced a problem with your package shipped from a The UPS Store® location. Please click the button below to access The UPS Store® Customer Claims Portal to begin the claims process.

File a Claim

To streamline the process:

  • Have your tracking number available.
  • Gather your receipt or other proof of value for the lost or damaged item(s).
  • Retain any damaged item(s) and all packing materials.
  • Take photos of the damaged item(s) and packing material.

Additional information may be requested through the process. If you need further assistance, please contact The UPS Store where you shipped the package. They can assist you.

Have a question or comment for UPS?
If you are looking for support related specifically to UPS® and not The UPS Store franchise network, please contact UPS directly.

Contact UPS

Something Extra™ Program
We want to hear from you! When you tell us about a great experience you had at The UPS Store, the franchisee and/or associate at that location will be nominated for The UPS Store Something Extra™ recognition program.

Nominate Now

General Frequently Asked Questions