History

Review the background behind the world’s largest franchisor of retail shipping, postal, printing, and business services centers.
History

Company History

The UPS Store® concept was introduced in 1980 as Mail Boxes Etc.® - a convenient alternative to the post office. Throughout its evolution, it has continued to define and lead the business services category it created. In 2001, UPS® acquired Mail Boxes Etc., Inc. In 2003, the two companies introduced The UPS Store® brand. On April 7, 2003, approximately 3,000 Mail Boxes Etc. locations in the United States (at the time, nearly 90% of the domestic U.S. network) re-branded as The UPS Store and began offering lower (around 20% on average) UPS-direct shipping rates. In 2012, Mail Boxes Etc., Inc. became The UPS Store, Inc. The centers remain locally owned and operated, and continue to offer a variety of packing, shipping, freight, postal, printing and business services, with convenient locations and world-class service.

Company Milestones

2014

  • Ranks #1 in Entrepreneur® magazine's annual "Franchise 500," in the postal and business services category for the 24th consecutive year.

2013

  • Ranks #1 in Entrepreneur® magazine's annual "Franchise 500," in the postal and business services category for the 23rd consecutive year.

2012

  • Name changed to The UPS Store, Inc.
  • Tim Davis becomes president.
  • Ranks #1 in Entrepreneur® magazine’s annual “Franchise 500®” in the postal and business services category for the 22nd consecutive year.

2011

  • Ranks #1 in Entrepreneur® magazine’s annual “Franchise 500®” in the postal and business services category for the 21st consecutive year.

2010

  • Ranks #1 in City Business Journals “American Brand Excellence Awards”, in the retail category, for the second consecutive year, and 11th overall, up from 15th in 2009.
  • Ranks #1 in Entrepreneur magazine’s annual “Franchise 500,” in the postal and business services category for the 20th consecutive year.

2009

  • Italy's Fineffe Group acquires the Mail Boxes Etc. international network outside the U.S., Puerto Rico and Canada.
  • City Business Journals honors The UPS Store network as the recipient of the sixth annual American Brand Excellence Awards in the retail category.
  • Sponsorship: Toys for Tots Literacy Program wins PR News' Platinum PR Award for Best Community Relations Campaign.

2008

  • Opens 6,000th worldwide location.
  • Expands existing sponsorship with the Marine Toys for Tots Foundation and establishes the Toys for Tots Literacy Program.

2007

  • Named the Most Competitive Retailer for 2007 by National Retail Federation Foundation® and Kanbay Research Institute (KRI).

2006

  • Launches the "Design Dale’s Ride" coloring contest, giving children ages 5 -12 a chance to design Dale Jarrett’s The UPS Store/Toys for Tots race car.
  • Latin America operations expands with the opening of the first center in Brazil.

2005

  • Celebrates company’s 25th anniversary.
  • More than 265 Mail Boxes Etc. locations in Canada re-brand as The UPS Store.
  • Signs on as national sponsor for the Marine Corps Toys for Tots Foundation.

2004

  • Opens 5,000th worldwide location.
  • Announces new master license agreement in Mexico, with plans to expand to 300 centers in the Mexican market over the next 10 years.

2003

  • More than 3,000 Mail Boxes Etc. locations in the United States re-brand as The UPS Store.

2002

  • Stuart Mathis becomes president.
  • 1,000th international location opens in Berlin, Germany.

2001

  • Acquired by UPS® (www.ups.com).
  • Introduces new tagline, "There’s help in here. Real help."™

2000

  • Opens 4,000th location worldwide.
  • Opens centers in Sweden and the Republic of Korea.
  • Announces ValueCard program for corporate clients, to provide business support services and simplified billing processes for "road warriors."

1999

  • Introduces a new center design and décor package to its global franchise system with an updated floor plan, color scheme and high-impact graphics.
  • Introduces technology platform to U.S. franchisees that links network technology with point-of-sale (POS) computer systems, enhancing business capabilities and improving efficiency.
  • Opens locations in Tokyo and Vienna.
  • Features winner of the "See Your Small Business on the Super Bowl Search II" during Super Bowl XXXIII commercial.

1998

  • Establishes We Deliver Dreams Foundation to fulfill dreams of individual children who are victims of abuse, neglect, poverty, violence or illness.
  • Signs master license agreement for Japan.
  • Features winner of the "See Your Small Business on the Super Bowl Search" during Super Bowl XXXII commercial, testifying to MBE’s commitment to the small-office/home-office (SOHO) market.
  • Opens 3,000th location in the United States.

1997

  • Acquired by US Office Products (USOP).
  • 500th international location opens in Philippines.
  • Debuts tagline, "Making Business Easier. WorldwideSM" during Super Bowl XXXI commercial.
  • CEO A.W. DeSio retires, named Chairman Emeritus.

1996

  • Advertises on the Super Bowl for the first time.
  • Grows to 3,000 franchise locations worldwide.
  • James H. Amos, Jr. joins the company as president.

1995

  • Launches first national ad campaign, "It's not what we do, it's how we do it"®.

1994

  • 100th international location opens in Canada.
  • Establishes national media fund.

1993

  • Grows to 2,000 franchise locations worldwide.
  • Introduces No-limit Shipping Program (now called TotalShipping™).

1990

  • Grows to 1,000 franchise locations worldwide.

1988

  • First international location opens in Canada.
  • Signs Canada as first master license agreement.

1986

  • Name changed to Mail Boxes Etc., Inc.
  • Becomes a publicly traded company.

1982

  • Sells first area franchise.

1981

  • A. W. DeSio becomes President.

1980

  • U.S. Mail Boxes founded by Gerald Aul, Pat Senn and Robert Diaz.
  • Name changed to Mail Boxes Etc. USA.
  • Herb Goffstein becomes president.
  • Sells first franchise in Carlsbad (San Diego County), California.