Peace of Mind Delivered by Air
Get the money back guarantee* at no extra cost on all UPS® Air shipping, exclusively at The UPS Store®.
- Money back guarantee* on UPS® Air shipping
- Available from June 22, 2025 – July 19, 2025
- Exclusively at The UPS Store locations
*Offer Terms and Conditions
Offer exclusive to The UPS Store® locations. The UPS Service Guarantee (per the UPS Tariff/Terms and Conditions of Service, see ups.com/terms) shall apply to UPS Next Day Air®, UPS 2nd Day Air®, and UPS 3 Day Select® shipments purchased from The UPS Store locations in the United States from June 22, 2025 – July 19, 2025 (“Eligible Shipments”). Shipments not purchased from The UPS Store locations (e.g., shipments billed to other UPS accounts) are not Eligible Shipments, even if tendered at a The UPS Store location. Eligible Shipments are guaranteed for attempted Delivery by date and (if applicable) time stated on the customer receipt and/or the Electronic Parcel Shipping Order issued by The UPS Store location. UPS Service Guarantee and Eligible Shipments subject to change without notice. See The UPS Store associates for details. Copyright © 2025. The UPS Store, Inc. is a UPS company. All rights reserved. The UPS Store® locations are independently owned and operated by franchisees of The UPS Store, Inc. (although one or more may be company-owned) in the USA and by its master licensee and its franchisees in Canada.
Returns
The UPS Store makes returning items fast and easy. Drop off fully packaged items with a prepaid label or have The UPS Store certified packing experts take care of all your packing and shipping needs. Return your items at a store near you today.
Filing a Claim
Sorry to hear you have experienced a problem with your package shipped from a The UPS Store® location. Please click the button below to access The UPS Store® Customer Claims Portal to begin the claims process.
File a Claim
To streamline the process:
- Retain any damaged item(s) and all packing materials.
- Have your tracking number available.
- Gather your receipt or other proof of value for the lost or damaged item(s).
- Take photos of the damaged item(s) and packing material.
Additional information may be requested through the process. If you need further assistance, please contact The UPS Store where you shipped the package. They can assist you.