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Pack & Ship

Whatever the item, we offer a variety of packing and shipping options to ensure it arrives intact.

Packing and Shipping Services

The UPS Store® is your go-to resource for all of your packing and shipping needs. If you need something sent, shipped or delivered, our team of certified packing experts can help.


The UPS Store makes returning items fast and easy. Drop off fully packaged items with a prepaid label or have The UPS Store certified packing experts take care of all your packing and shipping needs. Return your items at a store near you today.

Filing a Claim

Sorry to hear you have experienced a problem with your package shipped from a The UPS Store® location. Please click the button below to access The UPS Store® Customer Claims Portal to begin the claims process.

File a Claim

To streamline the process:

  • Have your tracking number available.
  • Gather your receipt or other proof of value for the lost or damaged item(s).
  • Retain any damaged item(s) and all packing materials.
  • Take photos of the damaged item(s) and packing material.

Additional information may be requested through the process. If you need further assistance, please contact The UPS Store where you shipped the package. They can assist you.

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