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22 January 2021

The UPS Store Ranked #3 Among Top Franchise Brands

Momentous year helps the industry leader in retail shipping and business services capture a top spot on Entrepreneur Magazine’s annual list

The UPS Store, Inc., the world's largest franchisor of retail shipping, postal, print and business service centers, has ranked #3 on Entrepreneur Magazine’s annual Franchise 500 list of the top franchise brands in the United States and Canada. The UPS Store® brand has been in the top five since 2017 and this year’s ranking comes amid a momentous time for the brand as it is experiencing surging shipping volume, recently introduced a new store design, and has nearly 5,000 U.S. locations.

“Despite a challenging year that affected us all, I am proud that The UPS Store network continuously operated in its communities when they needed us most, created safe environments for customers, expertly handled incredible shipping volume, and was even able to unveil a new store design that was four years in the making,” said Tim Davis, president at The UPS Store, Inc. “Our franchise owners and their employees are members of the communities they serve, and I am always in awe of their dedication to those communities.”

That network was tested – and thrived – in 2020. Deemed an essential business under guidance issued by the White House and as defined within the Critical Infrastructure Sectors by the Department of Homeland Security, The UPS Store locations remained open throughout the COVID-19 pandemic. When small businesses were forced to quickly adapt and consumers shifted more to e-commerce, many turned to The UPS Store to handle the greatly increased mailing, packing, shipping, printing and returns. A franchisor since 1980, all The UPS Store locations are independently owned and operated, helping each franchise owner understand the needs of their customers. During the pandemic, The UPS Store helped print curbside menus for local restaurants and large signs for drive-by birthday celebrations, as well as ship more online purchases and gifts as travel decreased.

As The UPS Store looks toward the next 40 years and beyond, the brand recently evolved the design of its retail stores, creating a more seamless in-store experience and conducive to a world driven by tech and e-commerce. In addition, the brand offers initiatives such as the minority incentive program to promote diversity among its franchise owners, as well as a veteran incentive program for military veterans looking for new career opportunities.

“The UPS Store brings unparalleled opportunity for entrepreneurs like me,” said Jaime ‘Jimmy’ Ochoa, who recently opened a new The UPS Store location under the veteran incentive program. “The combined strength of the brand, network and my military experience has helped make this venture exciting, fulfilling and rewarding. I look forward to expanding my business with The UPS Store for years to come.”

 “As we continue to grow, we are always looking for great people to become part of the network and we highly encourage entrepreneurs of all backgrounds to start up their own business through The UPS Store,” Davis said. “We offer an established business model, a variety of franchise options and locations, and as evidenced by our recent ranking, we believe the future is bright for the brand.”

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