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We're here for you. Being a small business owner or entrepreneur within an ever-changing landscape can feel intimidating without support. The UPS Store Small Business Blog is the resource you can rely on to help you grow, thrive, and reach your small business goals. Here you’ll find small business tips and advice you can start using immediately on hiring practices, safety, marketing insights, keys to success, and so much more. Choose from the topics to the left and discover the answers you’re looking for.

Topics / Previous Posts Customer Service (67)
How to Maintain a Digital Relationship with Your Customers
  • 09 June 2021
  • Alex Penfield

How to Maintain a Digital Relationship with Your Customers

These days, it seems like everyone meets online. From dating to networking, the world of digital relationships is booming, and your small business connections should be no exception. Though far from romantic in nature, building and maintaining digital customer relationships has a lot in common with the online dating world — the goal is to create a digital presence that puts your best foot forward with the hope that potential prospects will “swipe right” and choose you. As a small business, forging these personal connections, both online and in person, is what sets you apart from your competition. A stronger relationship with customers increases your chances of winning repeat business and can lead to increased sales over time. So how can you help your small business win big in the world of digital customer relationships?

Considering Going Cashless? Here Are 5 Things You Need to Know About Cashless Payment Systems
  • 24 May 2021
  • Taylor Miller

Considering Going Cashless? Here Are 5 Things You Need to Know About Cashless Payment Systems

The bottom line of every small business is anchored on cash flow. Cashless payment systems have become ubiquitous where sales can come through a myriad of new ways. With the rise in secure mobile technology, the growing comfort and ease of online shopping and the benefits of contactless payments, we are living in the golden age of cashless payment systems. And both consumers and retailers are feeling it. In August 2020, a National Retail Federation survey found that 67% of retailers accept some form of no touch cashless payments. There are, however, many things to consider before turning your business into an all-cashless enterprise — including the pros and cons of digital/mobile payments and contactless credit cards. We’ve rounded up five things you need to know about the move to cashless commerce.

Tips That Turn Holiday Shoppers into Loyal Customers
  • 01 February 2021
  • Leo Covey

Tips That Turn Holiday Shoppers into Loyal Customers

If anyone hasn’t said this yet, congratulations! You made it through another holiday season — and probably one of the most challenging ones in history, too. After you give yourself a pat on the back (feels good, right?), it is time to talk about how to turn all those holiday shoppers into something even better: loyal customers. Why waste time and effort focusing on new potential shoppers when, with a couple of nudges, you can bring back previous buyers who already have a great experience with your business? Now, on to those tips!

How to Be a Mentor in a Remote World
  • 16 November 2020
  • Leo Covey

How to Be a Mentor in a Remote World

Dr. John C. Crosby, co-founder of the mentorship organization Uncommon Individual Foundation, once said, “Mentorship is a brain to pick, an ear to listen and a push in the right direction.” For small business owners who lead with both their hearts and minds, those are some powerful ingredients to tap into. At its core, mentorship is a rich relationship of trust, care, mutual respect and a myriad of other qualities that we should all strive to bring into the workplace every day.

Considering Going Cashless? Here Are the 5 Things You Need to Know
  • 12 October 2020
  • Taylor Miller

Considering Going Cashless? Here Are the 5 Things You Need to Know

As a small business owner, it’s important to be aware of the ever-changing trends in business operations. One of the more timely trends is the rapid growth of consumers going cashless with the rise in usage of mobile phone payments and contactless credit cards. In May 2020, a YouGov survey showed that 46% of Americans have been using cashless payments during the pandemic.